Returns & Refunds Policy

For hygiene reasons, we cannot accept returns, refunds, or change-of-mind exchanges for earbuds that have been opened, worn, or used. This policy applies even if the product is otherwise in working condition.

If your earbuds arrive faulty or damaged, this is treated separately under our faulty or damaged products policy. Please contact us within 14 days of receiving your order so we can review the issue.

Colour exchanges are only available if the product is unopened, unused, and in its original packaging. Once the packaging has been opened or the earbuds have been used, we cannot offer a colour exchange for hygiene reasons.